Our team is here to help with your account, billing, interview coaching, and technical questions. We typically respond within 24–48 business hours.
One inbox for everything — account, billing, technical issues, coaching questions, feature requests, account deletion. We read every email.
Mention your category in the subject line so we can route it to the right person.
Sign-in issues, profile changes, password resets, email updates, and identity verification.
Subscriptions, receipts, refunds, plan changes, and questions about Apple or Google billing.
App crashes, recording problems, transcript errors, and performance issues. Please include your device model, app version, and the steps to reproduce the issue.
How readiness scores work, why an answer was scored a certain way, interview-prep best practices.
Have an idea that would make Fynn AI better? Tell us what you'd like to see and how it would help your interview prep — we read every suggestion.
A few of the most common ones. If yours isn't here, email support@fynn-ai.com.
Open Fynn AI and tap Resume from the home screen. You can upload a PDF or DOCX, paste your LinkedIn URL, or paste plain text. Finn parses your experience in a few seconds, then tailors every practice session to your background and target role.
Your readiness score is a rolling estimate, from 0–100, of how well you'd perform in a real interview for the role you're preparing for. It blends six signals — clarity, depth, evidence, structure, ownership, and delivery — weighted by the role you target. Every session adds new data; outliers fade out over time so your score reflects your recent form.
You can cancel anytime from the same store you subscribed through. On iPhone: Settings → your name → Subscriptions → Fynn AI → Cancel. On Android: Play Store → profile → Payments & subscriptions → Subscriptions → Fynn AI → Cancel. You'll keep paid features until the end of the current billing period.
Visit the Delete Account page for full instructions, or email support@fynn-ai.com with the subject line "Account Deletion Request". Deletion is permanent and removes your profile, resume, history, recordings, and progress within 30 days.
No. Your resume, recordings, and transcripts are private to your account. We never share them with recruiters, employers, or other Fynn AI users, and we never use them to train third-party models. See the Privacy Policy for the full details.
Yes. Fynn AI is available on the App Store and Google Play in most regions. Coaching, transcripts, and the Finn voice currently support English; we're rolling out more languages.
For bugs, email support@fynn-ai.com with the subject "Technical Issue Report" and include your device model, app version, and the steps to reproduce the problem — screenshots or screen recordings help a lot. For feature ideas, email us with the subject "Feature Request" and describe what you'd like to see and why it would help.
We typically respond within 24–48 business hours. Account and billing issues are usually handled within one business day. Thank you for your patience.